Privacy Policy

Welcome to Cable TV Advisor ("we," "our," or "us"). We are an independent, third-party consultation service — not a cable TV or internet service provider. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, cabletvadvisor.com, or contact us for consultation services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.

We collect information that you voluntarily provide to us when you fill out our contact form, call us, or otherwise interact with our service. The types of information we may collect include:

• Personal Identification Information: Your full name, phone number, and email address (if provided).
• Location Information: Your zip code or city, used to identify service providers available in your area.
• Service Preferences: The type of service you are looking for (e.g., internet, cable TV, or a bundle).
• Communications: Any messages or details you share with us through our contact form or over the phone.
• Technical Data: Automatically collected information such as your IP address, browser type, device type, pages visited, and time spent on our website (via cookies and analytics tools).

We do not knowingly collect sensitive personal information such as financial account details, Social Security numbers, or government-issued ID numbers.

The information we collect is used for the following purposes:

• To respond to your consultation requests and provide you with relevant service options available in your area.
• To connect you with suitable independent third-party service providers based on your needs and location.
• To communicate with you about your request, including follow-up calls or emails.
• To improve the quality and functionality of our website and consultation services.
• To analyze website traffic and user behavior through aggregated, anonymized analytics data.
• To comply with applicable laws and legal obligations.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Third-Party Service Providers: With your knowledge and in connection with your consultation, we may share your contact details and service preferences with independent third-party cable TV or internet service providers to facilitate a connection.
• Service Vendors: We may share limited technical data with trusted service vendors who assist us in operating our website (e.g., web hosting, analytics). These vendors are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes (e.g., a court order or government request).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Any third-party providers who receive your information are responsible for their own privacy practices and are subject to their own privacy policies.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to analyze how visitors use our site. A "cookie" is a small text file placed on your device when you visit a website.

• Essential Cookies: Required for the website to function correctly. They enable basic features like navigation and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it. Data is collected in aggregated, anonymized form.
• Marketing Cookies: May be used to serve relevant advertisements and to track the effectiveness of our advertising campaigns.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website.
• Restricted access to personal information, limited to personnel who require it to perform their duties.
• Regular review and updates to our data security practices.

We retain personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:

• Consultation request data is typically retained for up to 12 months from the date of your request.
• Communication records may be retained for up to 24 months for quality assurance and legal compliance purposes.
• Aggregated and anonymized analytics data may be retained indefinitely as it cannot be linked to any individual.

Once the retention period expires, personal information is securely deleted or anonymized. You may also request early deletion of your data at any time (see Section 8).

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to applicable legal obligations.
• Right to Opt-Out: Opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Request that we provide your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@cabletvadvisor.com or call us at (888) 504-5253. We will respond to your request within a reasonable timeframe, typically within 30 days.

Our website may contain links to or references to third-party websites or service providers. These third-party sites have their own privacy policies, and we have no control over, and assume no responsibility for, the content, privacy practices, or activities of any third-party sites or services.

We encourage you to review the privacy policies of any third-party provider before submitting any personal information to them. Our Privacy Policy applies only to information collected through our own website and services.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take steps to remove that information from our systems.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: